Lots of advice and information, but you can
always contact us if you need to
Files are to be supplied to Hello Cards using WeTransfer, files up to 2GB can be accepted, this service is absolutely free to you.
Files can also be e-mailed to us up to 25Mb, please specify in the covering e-mail how many files have been sent so we can check we have received everything. Files larger than 25Mb can also be transferred to CD or USB and posted to us.
Ideally files should be sent as CMYK ready PDFs (high resolution), with trim
marks and bleed. If for any reason you are unable to do this please call us to discuss how we can help.
In order to ensure you are happy with the finished product most cards are hard copy proofed before orders are processed.
We aim to send out proofs in 3 working days, then from approval of these or for repeat orders we aim to despatch within 5 working days. If you would like us to pack the cards then turnaround time will be longer. Timescales will be discussed and agreed before orders are confirmed. If you have a deadline to work to, let us know and we will do our utmost to fit in with it.
We hold standard boards in stock which provides a more cost effective solution for you. Our standard material is a one sided coated board. Samples of our stock boards are available on request. If there is a specific material you have in mind, let us know and we will be able to order it in for you.
The printing process uses the CMYK colour spectrum, however computer / Mac screens use RGB, and therefore colour differences do occur between what you see on your screen and the output of a digital press. This is why we ask for files to be supplied already converted to CMYK. Colour proofs are provided on most orders, and therefore allows you to check colours before your order is printed.
We suggest a unique code for each of your designs, this makes future re-ordering and stock control easier. As an FSC accredited organisation we are able to use the FSC logo, subject to your choice of material. Barcoding is also available.
We provide all of these if you wish. A range of standard sizes and colours are kept in stock, again providing a cost effective option. Samples of stock items are available on request, the price of these options are given in the Pricing Guide.
A complete packing service is also available, Hello Cards will deliver to you your printed cards packed in cello bags with the envelope of your choice.